Ticket routing
Read incoming tickets and route them to the right queue or person with priority set.
Customer Support
Support Triage Pack
Cut first-response time without cutting corners. The Support Triage Pack routes tickets, drafts first replies, and escalates with context inside the help desk you already run. Operators stay in the loop on every reply, so customers get a fast answer and a human stays accountable.
Tickets pile up, the easy ones bury the urgent ones, and first-response time slips. Customers wait in a queue while the team triages by hand.
What's in the Support Triage Pack
First-reply drafts
Draft a first response with the relevant context, ready for an agent to approve and send.
Context-rich escalations
When something needs a human, escalate it with the history and the likely cause attached.
SLA tracking
Watch response and resolution times against your SLA and flag what is about to breach.
Built for
- Support teams fighting first-response time
- Ops leaders who want consistent triage across agents
- Small teams covering a large ticket volume
What changes
- Faster first response
- Urgent issues surfaced ahead of the noise
- Customers out of the queue sooner
Connects to the tools you already use
Zendesk, Intercom, Front, Help Scout, Freshdesk, Slack, Linear, and more in the 271-connector catalog. Every workflow runs in dry-run before it writes, with approval lanes and an audit log.
FAQ
Will customers get AI replies without a human checking?
Not unless you choose to. By default every first reply is drafted and held for an agent to approve. You set which replies, if any, can send automatically.
Which help desks does it support?
Zendesk, Intercom, Front, Help Scout, and Freshdesk, with Slack for escalations and Linear for engineering handoffs.
Does it replace my support team?
No. It handles triage and drafts so your team spends time on the issues that actually need a person.
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